We prefer it if you can provide your feedback directly to us at the hotel because that way we can say THANK YOU personally ... or react straight away if there is a problem. Online feedback is okay too – we know that this is the only way we can keep on improving. And that is our stated goal.
A good reputation is more valuable than money.
– Publilius Syrus
Amazing. Wonderful place and nice surroundings.
Dear guest, Thank you for your wonderful review. We are delighted that you enjoyed your stay with us and our beautiful region. See you again soon, we look forward to welcoming you again. Warm regards, Katja Peschke - Guest Relations
The hotel is well located, the rooms are well equipped and the food is of good quality. Staff is very friendly. The only thing that we did not appreciate was the fact that we did not feel secured with the current Covid19 conditions. The guests (and some of the staff) were not wearing masks at the breakfast which was served buffet-style. No dedicated staff was looking at the hand cleaning and cuttlery at the breakfast and coffee machines were not desinfected regularly. As you are having international and Austrian guests stricter measures should be taken. For the services delivered we found the price of our stay on the high end.
Dear guest, Thank you for taking the time to review your stay. We are glad you enjoyed the facilities and our service. Please be assured we always apply the local Covid guidelines. Since last summer we have also added lots of safety measures and thorough corporate guidelines to prevent the spread of the virus. This includes disinfection stations and single use gloves at the buffet, mask requirements, added physical distances and regular testing of our staff and guests. We would be delighted to welcome you again soon with our Safe Hospitality concept, for a worry free holiday. Warm regards, Katja Peschke - Guest Relations
A very nice location. Perfect pools. Excellent food and waiters Maybe a little bit too many loud small children at the pool area the second week. Was not really relax all the screaming and jumping in the water. But that’s only a small remark. We had a beautiful time and will be back one day for sure. Kind regards Kris Ann Yarno De Winter
Dear guest, Thank you for your great review. We are delighted that you enjoyed our cuisine and service. We regret that you were disturbed by children in the pool area. Although the pools are not supervised, we will work on providing a relaxing ambience and regularly remind all our guests to respect the rules in the pool area. We would love to welcome you again soon. Warm regards, Katja Peschke
Overall experience was good, but some comments: 1) There were female hairs on the middle of the floor of the toilet, after cleaning... 2) During breakfast and dinner, it is impossible to maintain safe distance. I sincerely hope that an infected person doesn't stay as a guest. Very likely more guests will be infected and your hotel will be closed... 3) Not relevant for me, but most of the E-vehicle charge parking places, are used by non E-vehicles, because people are too lazy to park 5 meters further away.
Dear guest, Thank you for your review and your critical remarks- we are always striving to improve and will certainly check our cleaning procedures after your experience. Please be assured we have already implemented a thorough Covid response protocol in our hotel - ensuring a safe distance between guests, plenty of desinfection stations, regular testing procedures etc. If you have further questions or concerns, please don't hesitate to contact us directly: email@example.com . We would love to welcome you again soon with a relaxing and safe hospitality experience. Warm regards, Katja Peschke - Guest Relations
Very nice experience.
Dear guest, Thank you for your review. We are delighted you enjoyed your stay at our Sportresort and look forward to welcoming you again. Warm regards, Katja Peschke - Guest Relations